FAQ for Rivaraa Store
General Questions
1. What is Rivaraa Store?
Rivaraa Store is an online shopping destination offering high-quality, interactive toys, stylish apparel, and more for pets and humans alike. We aim to provide unique and engaging products to enhance your lifestyle.
Ordering and Shipping
1. How can I place an order?
Browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. What if my shipping address is incorrect?
If you realize there is an error in your shipping address, contact us immediately at support@rivaraa.com. While we cannot guarantee changes once an order is processed, we will do our best to assist you. Please double-check your information before completing your purchase.
3. Do you ship internationally?
Yes, we ship to most countries. Shipping rates and delivery times vary by location.
Returns and Refunds
1. What is your return policy?
We accept returns within 30 days of the order date. Products must be unused and in their original packaging. Shipping fees for returns are the responsibility of the customer.
2. How do I initiate a return?
Contact us at support@rivaraa.com with your order details and reason for return. You will need to provide a valid tracking number for your return. Refunds will be processed after product inspection and issued via the original payment method.
3. What if my product is damaged or defective?
If your product arrives damaged or with manufacturing defects, email us at support@rivaraa.com within 30 days of receipt. Include photos of the defect for verification. If valid, we will replace the item at no additional cost.
4. Are shipping fees refundable?
No, shipping fees are non-refundable as they are collected by third-party couriers.
Product Questions
1. Are the toys safe for pets?
Yes, all our toys are designed with your pets' safety in mind. We use high-quality, non-toxic materials to ensure a safe and enjoyable experience.
2. How do I care for my Rivaraa apparel?
Our apparel is made with durable materials. Check the care label on each item for specific washing instructions to maintain quality.
Payment and Security
1. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
2. Is my payment information secure?
Yes, your payment information is encrypted and processed securely through trusted third-party payment providers.
Contact Us
1. How can I reach customer support?
You can email us at support@rivaraa.com. We strive to respond within 24-48 hours.
2. Do you have a physical store?
Currently, we operate exclusively online. Stay tuned for updates on potential physical locations or pop-up events.
If you have further questions not listed here, feel free to contact us at support@rivaraa.com. We're here to help!